Terms of service

Terms of Service
Katipō Creative Studio
(Triple Effect Ltd, trading as Katipō Creative Studio)
Effective Date: 11 August 2025

OVERVIEW
Welcome to Katipō Creative Studio. The terms “we,” “us,” and “our” refer to Katipō Creative Studio. We operate this online store and website, including all related information, content, features, tools, products, and services (the “Services”). The Services are powered by Shopify, enabling us to provide them to you. These Terms of Service (“Terms”), together with our Privacy Policy and any other policies referenced herein, describe your rights and responsibilities when using our Services. By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please stop using the Services immediately.

SECTION 1 – ACCESS & ACCOUNT
You must be at least the age of majority in your country or region to use our Services. You agree to provide accurate, current, and complete information when creating an account or making purchases. You are responsible for maintaining the confidentiality of your account credentials and all activities under your account. You agree not to transfer or sell your account or use it for unlawful activities.

SECTION 2 – OUR PRODUCTS
We strive for accuracy in representing our products and services, including descriptions and images. However, actual colours, textures, and appearances may vary due to device differences, lighting, and production methods. We do not warrant that product images or descriptions exactly match the actual product.

SECTION 3 – ADDITIONAL TERMS FOR PRINTING & PRODUCTION (Katipō Creative Studio Specific)
3.1 Quotations & Pricing: All quotes are valid for 30 days from issuance and may change after this period. Additional services or alterations requested after quoting may incur extra charges, which we will communicate before proceeding.
3.2 Order Placement & Approval: Accurate order details must be provided. We require your written approval on proofs or order details before starting production.
3.3 Artwork & Files: You must provide high-resolution, print-ready artwork. We are not liable for poor quality or defects resulting from low-resolution or unsuitable files supplied by you.
3.4 Colour Matching: We make every reasonable effort to achieve accurate colours but exact matches cannot be guaranteed due to the nature of digital printing.
3.5 Turnaround Times: We endeavour to meet agreed deadlines but are not liable for delays caused by suppliers, carriers, or unforeseen events outside our control.
3.6 Payment Terms: Payment invoices are due within 7 days. Ownership of goods remains with us until full payment is received.
3.7 Refunds & Returns: Defects or issues must be reported within 2 days of receipt. We will assess refunds or replacements on a case-by-case basis.
3.8 Copyright Responsibility: You warrant that the content you supply does not infringe any copyright, trademark, or intellectual property rights.
3.9 Right to Decline: We reserve the right to refuse any content we reasonably believe may breach applicable laws or infringe rights.
3.10 Indemnity: You agree to indemnify and hold us harmless from any claims arising from your supplied content.

SECTION 4 – ORDERS
By placing an order, you offer to purchase products or services subject to acceptance by us. We may accept or decline your order for any lawful reason. Your order is confirmed only when payment is processed and you receive confirmation from us.

SECTION 5 – PRICES & BILLING
Prices and promotions may change without notice; the price at checkout is final unless we identify an error. Prices exclude shipping, taxes, customs, and handling unless stated. You authorize us to charge your selected payment method for your order. You agree to provide accurate payment and billing details.

SECTION 6 – SHIPPING & DELIVERY
Delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs, or other factors beyond our control. Risk of loss transfers to you upon handing goods to the carrier. Please inspect deliveries promptly and report any damage or issues.

SECTION 7 – INTELLECTUAL PROPERTY
All content on the site — including logos, images, designs, and text — is owned or licensed by us. You may not copy, reproduce, or use any content without prior written permission.

SECTION 8 – THIRD-PARTY TOOLS & LINKS
We may provide links or access to third-party websites or tools for your convenience. We do not control or endorse these third parties and disclaim all liability for their content or services. Use third-party services at your own risk and review their terms and policies.

SECTION 9 – RELATIONSHIP WITH SHOPIFY
Our store is powered by Shopify, but all transactions are between you and Katipō Creative Studio. Shopify is not responsible for your transactions, products, or services.

SECTION 10 – PRIVACY POLICY
We collect and use your personal information per our Privacy Policy [LINK]. Shopify’s Privacy Policy [LINK] also applies to data processed through their platform.

SECTION 11 – FEEDBACK
Any feedback you submit may be used by us without restriction or compensation. You represent that your feedback does not violate any rights or laws.

SECTION 12 – ERRORS, INACCURACIES & OMISSIONS
We reserve the right to correct any errors or inaccuracies, including pricing or product descriptions, and to cancel or refuse orders accordingly.

SECTION 13 – PROHIBITED USES
You agree not to misuse the Services by engaging in unlawful, abusive, infringing, or malicious activity, including transmitting viruses or malicious code. We may suspend or terminate your access for violations.

SECTION 14 – TERMINATION
We may suspend or terminate your access at our discretion for breach of Terms or other reasons. You remain liable for outstanding payments after termination.

SECTION 15 – WARRANTY DISCLAIMER & LIMITATION OF LIABILITY
Except as mandated by New Zealand consumer law, all products and services are provided “as is” without warranties. Our liability is limited to the amount you paid for the product or service. We disclaim liability for indirect, incidental, consequential, or punitive damages.

SECTION 16 – INDEMNIFICATION
You agree to indemnify us against any claims, damages, or expenses arising from your breach of these Terms or infringement of others’ rights.

SECTION 17 – GOVERNING LAW
These Terms are governed by New Zealand law. Disputes will be resolved exclusively in New Zealand courts.

SECTION 18 – CHANGES TO THESE TERMS
We may update these Terms at any time by posting changes on our website. Continued use after changes constitutes acceptance.

SECTION 19 – CONTACT INFORMATION
Katipō Creative Studio
Email: info@katipocreative.co.nz
Address: 40-42 Main Road, Katikati 3129
Phone: 07 549 0519
NZBN: 9429049251791