FAQ's

Bleeds are necessary when edge-to-edge coverage is required on prints like business cards and flyers. Bleed is where the design extends 3mm past the final print size. It prevents white edges on the finished product because paper will often shift slightly during the printing and cutting process.

The “safe area” is the area inside the print that will not be at risk of being cut off during trimming. You should aim for a safe area of at least 5mm in from the edge of the print. Anything outside this area is at risk of being cut off.

You can e-mail your files to us but there are file-size limits so if you have a large file or folder to send us, you can use a program like WeTransfer. Or bring your files in on a USB Stick.

Digital printers use CMYK (cyan, magenta, yellow, black) to mix colors. RGB is used for screens and may look different when printed. Printers convert RGB to CMYK, but colors can shift, so it is best to create and save print files in CMYK. However, photos are best printed as RGB because good quality inkjet photo printers use more than the standard four CMYK inks, sometimes up to 12 colours. Their built-in software recognises RGB colour profiles and maps RGB colors to these inks, preserving more of the photo’s colours and vibrancy than a CMYK file would allow.

If you have access to photo editing software, set your file up at the desired print size at 300 DPI (dots per inch) and AdobeRGB colour profile to ensure colors print as closely as possibly to how they appear on your screen. If you don't have any photo editing software or the know-how to do this, send us the original file taken with your camera or phone, and we'll ensure it is printed correctly.

Archival quality refers to printing photos and fine art, and means using materials that resist fading and yellowing, like acid and lignin-free paper and pigment-based inks. Proper framing and storage further ensures longevity, preserving prints for decades or more.

When framing photos, artworks and artifacts, using archival materials like acid-free boards and mats, and UV-protective glass is critical. Acid-free boards and mats prevent chemical transfer that could damage the print, while UV-protective glass blocks ultraviolet rays that cause fading. These materials ensure the item remains protected during display, enhancing its appearance and longevity.

The term "giclee" was coined in 1991 and refers to the inkjet spraying process. A "giclee" print generally means it has been printed with a high-resolution 6-12 colour fine-art printer, using pigment-based inks, on archival quality paper that meets ISO 11108 standards. And yes, we do!